These terms and conditions regulate the online purchase service of the products and/or services offered on the website www.vivelim.com (hereinafter "El Portal").
Victoria Nazarenko, (hereinafter Vivelim) is the holder of the website and supplier of the products and/or services that are marketed through it.
The purchase through this website implies adhesion to the conditions published in the portal, which implies that the user:
• You have read and understand what is stated in this document.
• He is a person with sufficient capacity to hire.
• Assumes complying with the obligations collected in the document.
The user responds to the veracity of the data that she facilitates during the purchase process. Likewise, in the event that the hiring in this portal requires the user's registration, it has full responsibility for the use and custody of the username and password that is provided, responding to the acts that are carried out with them. The user must warn Vivelim, as soon as he has knowledge of this, about the loss, revelation or unauthorized access of a third party to his private area.
VIVELIM reserves the power to modify these conditions, without affecting the products or services that have been acquired through the portal prior to said modification.
PRICE, PAYMENT METHOD
All the prices of the portal products or services include VAT and the remaining taxes that could be applicable.
The prices reflected for each product or service may not include shipping, handling, packaging, shipping insurance or any other additional service to the acquired product or service, unless otherwise indicated. Any of these additional expenses that are applicable will be communicated to the user before formalizing the purchase.
The user obliges to pay at the time of ordering in any of the payment methods specified in the portal.
Subsequently, the payment is made, the user will receive an order confirmation email, which will include a summary of the acquired items, the shipping form and the destination address.
VIVELIM may promptly offer discount or promotional codes to its users and can be applied according to the instructions specified by VIVELIM.
TERM AND DELIVERY PLACE
VIVELIM will deliver the orders in the address indicated by the user in the corresponding purchase form and assumes no responsibility when the delivery of the orders is not made as a result of the data provided by the user being false, inaccurate or incomplete as well as by Any cause blame for the user.
VIVELIM will adopt all necessary measures so that the delivery can be made within the agreed period being the confirmation of the payment, a necessary condition to maintain the delivery deadlines. However, the deadlines indicated to the user are an estimate and they may vary for logistics or force majeure reasons.
The delivery will be considered from the moment in which Vivelim or the transport company contracted to make the delivery puts the product available to the user.
WARRANTY AND REPAIR
WARRANTY CONTENT AND DURATION
The products sold by VIVELIM are covered by a limited guarantee against any manufacturing defect for a period of 14 days from the reception of the same.
The warranty will be valid only when sent with the purchase voucher (indicating the order and number of order) together with the defective product during the period that covers the warranty.
VIVELIM reserves the right not to offer the free warranty service if the indicated documents are not presented or if the information they contain is incomplete or illegible. If returned within the warranty period, VIVELIM undertakes to repair or replace the defective product or any of its parts at no additional cost.
This warranty does not cover any of the following cases:
1. Defects and damage due to loss, robbery, fire, water or natural catastrophe.
2. Failure or damage caused by inappropriate use, lack of care (blows, crushing, abolish, breaks ...) or accidents.
3. Defects and damage due to usual use and wear.
RETURNS & EXCHANGES
The policy of changes and returns only applies to those products bought through our portal. The details can be consulted on the “changes and returns” page of the portal.
In case it is a defective product, VIVELIM must be in touch within 14 days from the reception of the order and send us an image or test where the damage is clearly shown and we will try to verify that the product is really defective.
If you have to send us the product, VIVELIM will take care of the shipping costs. When it is verified that this product is defective, the reimbursement or change to the user will be made.
In case of receiving an order that does not correspond to what had been bought, the user must contact us within 14 days from receipt of the order and send us an image where he shows everything he has received with their respective references in the box and the proof of payment and shipping. Once the content is verified, the error solution will be solution.
Vivelim will take care of the shipping costs. At the same time that it is verified that said order was wrong, the reimbursement or change to the affected user will be made.
The product should not have been used and must be in its original packaging and with any label or identification that will accompany it.
CHANGES OR ORDERS RETURNS
To make changes or returns, the product must be sent to Vivelim. The deadline for any change or return is 14 days from the receipt of the order. The product should not have been used and must be in its original packaging and any label or identification that accompanies it. The cost of change or return will be assumed by the client.
Contact us to receive more indications on how to return.
DEADLINE FOR RECEIVING REIMBURSEMENT
Once the product has been received by us, it will be verified before the approval of said return. The product has to be sent within 14 days from the receipt of the order.
If the return is approved, a complete reimbursement of the product price will be issued within 7 working days and the user will be notified by transaction email. Once the reimbursement is issued, you can wait for it to be effective in a period of 3-5 working days.