Shipping information

The sending of the items bought in Vivelim is carried out through a transport company.
To avoid incidents in delivery, it is essential to correctly complete the data in the purchase form, review them before confirming to avoid erroneous addresses.
It is advisable to fill the box relative to the contact phone.

The transport price is calculated based on the chosen shipping method and the products acquired and the destination address. The exact price is calculated by including each item in the purchase basket and is shown in the purchase summary before confirmation of the order by the customer.

No shipments are made to mail sections.

Shipping costs can be modified at any time without prior notice. This change will be applicable from the moment the modification on our website is included. In any case, those shipping costs that appear at the time of order will be valid.

The client can monitor their order on our website, where it will be indicated, at all times, which is the state of it.

The estimated delivery period is calculated from the departure of our facilities taking into account only working days.
Package term: 3-5 working days.

During periods of high demand, shipments may suffer delays in delivery and we cannot take responsibility for the delays that occur due to causes outside our management or force majeure.

Canary Islands, Ceuta, Melilla

For shipments to the Canary Islands, Ceuta and Melilla, in addition to the cost of shipping, the client must pay the corresponding customs expenses, which will vary depending on the weight of the shipment. In the event that the customer does not withdraw the order once it is in customs, it will run with the expenses generated by the return of the order. These expenses will be deducted from the amount of the return of your purchase.

Orders outside the European Union

The customer must pay the corresponding customs expenses, which will vary depending on the weight of the shipment.